01Find and manage your subscription
Select the business workspace you want to manage.
Open Billing and check the plan, paid-through date and credit balance.
Use the subscription management option to manage renewal through Paystack.
After a payment, wait for verification. Check Billing before trying another purchase.
02Cancel or move to another plan
The current plan-change process is to cancel renewal, keep using the paid period, then choose another plan after it ends. Immediate prorated upgrades and automatic scheduled plan changes are not available in this process.
An unsuccessful renewal does not create an extra grace period. Access depends on the paid-through date. Monthly credits reset with the next verified paid period. Existing subscribers can retain an older renewal price, so the public price may differ from their Billing page.
03Another workspace is another business
A workspace keeps its own shop, channel connections, subscription and AI allowance. Buying a plan for one workspace does not upgrade every business you own. Additional workspace creation uses a paid-plan checkout; do not assume every additional workspace is free.
If you have temporary access supplied by Waabot, check its end date and displayed allowance. Temporary access is not proof that a paid subscription will renew.
A little extra help
My payment is pending. Should I pay again?
Use the payment status check and wait for verification. If it stays unresolved, contact support with the payment reference.
Why is the other shop still on a different plan?
Workspaces are billed separately. Switch to the intended workspace and check its Billing page.
Dashboard links will ask you to sign in.