See both channels together
Read connected WhatsApp and Instagram conversations in one inbox, or filter to the channel you need.
Shared inbox
Every conversation. A place for your team.
Keep WhatsApp and Instagram conversations in one workspace. Reply personally when the customer needs your team.
Make the reply useful
Use supported text and rich-message tools to answer questions and share the details customers need. Saved WhatsApp replies help with repeat questions.
Take over with context
Pause automation and reply personally. Use the existing handoff controls to decide when your team takes over and when automation resumes.
From an automatic reply to a person.
Keep the customer conversation visible while your team picks up the question that needs a personal answer.
AmakaTobi
Your team replies
Can someone help with my order?
Of course. Let me check the details with you.
Automation pausedBefore you get started
Requires the existing plan access and an active WhatsApp or Instagram connection. Channel messaging windows, permissions and supported message formats still apply.
Good to know
Which messaging channels are supported?
WhatsApp and Instagram. Facebook and TikTok advertising are separate products and do not add Facebook or TikTok DMs to this inbox.
Can I reply while a flow is running?
Use the conversation pause and handoff controls before taking over, then resume automation when appropriate. Your configured handoff rules remain in effect.
Can my team use the inbox?
Team members use the workspace's existing roles and access controls. Each business workspace keeps its own conversations.
Do I need to publish a shop first?
No. Conversations and the inbox work independently of storefront publication. Connect an eligible channel and complete its setup first.