Teach it your business
Add business information, policies and FAQs. Choose the products it can recommend and the tone you want it to use.
AI assistant
Helpful answers. Built around your business.
Give your assistant the knowledge and boundaries it needs to help customers. Keep your team in control of the conversation.
Choose what it can do
Allow customer-detail collection, product recommendations or supported checkout and order tools. Actions stay within the permissions you configure.
Bring in a person
Connect the next step when the AI finishes, needs help or cannot reply. Your team can continue from the inbox.
Your knowledge, in the conversation.
Answer a delivery question using the information you supplied, then help the customer take the next step.
Your business
From your delivery FAQDo you deliver to Ibadan?
Yes, we deliver to Ibadan. Which item would you like help with?
Before you get started
Requires configured AI, an eligible connected channel and available AI credits. Credits are usage units, not a fixed number of replies. Checkout and order tools are optional; customers complete payments themselves.
Good to know
Does every reply need AI?
No. Ordinary automation flows can use fixed replies, buttons and questions without AI credits. Enable AI only where you want it.
Can the assistant take payments or change orders?
Configured tools can prepare checkout and read eligible orders linked to the conversation. Payment remains a customer action. Refunds, cancellations, bookings and order modifications are not supported assistant actions.
Can it understand photos and voice notes?
Supported image and voice-note handling is available when the additional AI media configuration is enabled. Unsupported attachments follow your configured fallback or handoff.
Do I need an online shop?
No. You can use business knowledge and collect enquiries without publishing a storefront. Product recommendations and shop checkout need the relevant products and commerce setup.