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Your words. Your customer experience.
EXAMPLE FLOW
SHOPCustomer messages
Your welcomeFlow starts
Choose a pathCustomer taps a reply
01
Start with a useful reply.
A keyword starts the conversation. You choose the replies.
How this works
Choose a template for product enquiries, frequently asked questions or collecting customer details. Add your own answers and a starting keyword, such as SHOP. Build the steps visually, then test the conversation before publishing. You decide what the flow says.
EXAMPLE FLOW
Your budget?Ask a question
₦20,000Customer answers
Budget savedKeep the detail
02
Ask once. Keep the answer.
Save names, locations and budgets as customers answer.
How this works
Use questions and reply buttons to learn what a customer wants. Save details such as their name, location or budget, and choose the next step based on their answers. Use saved details in later replies so customers do not have to repeat themselves.
EXAMPLE FLOW
Your productsChoose from your shop
Product linkSend in the chat
Shop checkoutCustomer orders
03
Help customers find the right product.
Take customers from a product enquiry to your shop.
How this works
Add products from your Waabot catalogue to a flow. Product links take customers to your online shop, where they can see the details and check out. Payments happen through your connected Paystack account in the shop; a chat message does not confirm payment.
EXAMPLE FLOW
I need helpCustomer asks
Team handoffAutomation steps back
Your teamA person replies
04
Know when a person should step in.
Let a person handle the questions that need one.
How this works
Add a team handoff for questions your flow cannot answer. Your team can read the conversation and reply from the inbox. For an order enquiry, a flow can collect the order reference and hand it over for checking.
GET CONNECTED
From setup to your first flow.
Sending replies requires a connected WhatsApp business account and enabled automation. Connection status and activation requirements are shown in your dashboard.
Create your Waabot shop and add the products you want to share.
Connect your WhatsApp business account and check that automation is enabled for your shop.
Choose a template, add your answers, test the flow and publish when your connection is ready.
Common questions
Do I need to code a WhatsApp bot?+
No. Use the visual flow builder to connect messages, questions, product links and handoff steps. Templates give you a starting point, but you need to supply your own business information and answers.
Can my team still reply?+
Yes. Your team can take over a conversation in the inbox. Add a handoff step wherever a customer might need personal help.
Can I edit a flow without changing the published version?+
Yes. Draft changes are separate from the published flow. Test and review your changes, then publish them when you are ready. You can also pause a flow.
Does it automatically look up a customer's order?+
The order-reference template collects the customer's reference and hands the conversation to your team. It does not claim an order status without checking the order.
Connect the conversation to your shop.
Give customers a place to see products, order and pay. Use the channels that fit your business.
