Looking for something new? You can explore our collection through the shop link.
Your shop link →
Your words. Your customer experience.
EXAMPLE FLOW
CATALOGUECustomer sends a DM
Keyword matchesYour chosen trigger
Helpful replyFlow starts
01
Choose the message that starts a flow.
Choose the DM keyword that starts your reply.
How this works
Set a keyword such as CATALOGUE or DELIVERY. Choose whether an incoming DM must match the keyword exactly or contain it. Add the keyword to your own calls to action so customers know what to message your business.
EXAMPLE FLOW
Your answerWrite the reply
Your shop linkAdd an HTTPS link
Your collectionCustomer browses
02
Send a clear answer and a useful link.
Give customers an answer and somewhere useful to go.
How this works
Build replies with buttons, questions, media and product links. Save customer answers, branch on their details and bring in configured AI when you want a conversational assistant.
EXAMPLE FLOW
DraftWrite your messages
TestTry a sample DM
PublishWhen you’re ready
03
Test before your customers see it.
Try the conversation before you publish it.
How this works
Try a sample DM in the builder to check keyword matching and the reply path. Save changes as a draft, review the messages and publish when the flow is ready. Editing a draft does not immediately replace the published version.
EXAMPLE FLOW
New DMCustomer needs help
Team handoffPause automation
Personal replyYour team takes over
04
Keep your team in the conversation.
Keep Instagram and WhatsApp conversations in one inbox.
How this works
Add a handoff step when a customer needs help. Manage Instagram and WhatsApp conversations in the same inbox, with channel filters to find each one. Your team can read Instagram messages, reply and take over from automation.
COMMENT TO DM
A comment starts it. A DM continues it.
Invite someone to comment a keyword. Send a private reply with the next step.
One private reply per matching comment. Requires Instagram comment access.
Your business
Love the collection? Comment SHOP.
A customer SHOP
PRIVATE MESSAGE
Thanks for your interest! Here’s a link to explore our collection.
Your shop link ↗EXAMPLE
Your first connection, step by step.
Check what you need, connect your account and test your first reply.
An eligible Instagram professional account and an active connection are required. Comment-to-DM also requires comment access; existing connections may need to reconnect. Your dashboard shows what is ready.
Create your Waabot account and connect your Instagram professional account.
Choose a DM keyword, write your replies and add any shop or product links.
Test the flow, check your connection status and publish when you are ready.
Common questions
Does this work with a personal Instagram account?+
The connection is designed for Instagram professional accounts. Check your account type and complete the connection steps in Waabot before publishing a flow.
Can a comment trigger an automatic DM?+
Yes. Choose Comment to DM, set your keyword and select all posts or one post or reel. A match sends one private reply within seven days of the comment. More messages require the customer to reply. Live and story-specific comment triggers are not included.
Can a flow ask questions and wait for new answers?+
Yes. In an active DM conversation, question steps can wait for an answer and save it to a customer field. Buttons, conditions and configured AI can guide the next step. An opening comment-to-DM reply has separate restrictions until the customer interacts.
Will connecting import all my old Instagram messages?+
Earlier message history is not imported. The inbox handles conversations received through the connected account after setup.
Connect the conversation to your shop.
Give customers a place to see products, order and pay. Use the channels that fit your business.
A comment starts it.
A DM continues it.
Invite someone to comment a keyword. Send a private reply with the next step.
One private reply per matching comment. Requires Instagram comment access.
Love the collection? Comment SHOP.
Thanks for your interest! Here’s a link to explore our collection.
Your shop link ↗EXAMPLE