Looking for something new? You can explore our collection through the shop link.
Your shop link →
Your words. Your customer experience.
EXAMPLE FLOW
CATALOGUECustomer sends a DM
Keyword matchesYour chosen trigger
Helpful replyFlow starts
01
Choose the message that starts a flow.
Choose the DM keyword that starts your reply.
How this works
Set a keyword such as CATALOGUE or DELIVERY. Choose whether an incoming DM must match the keyword exactly or contain it. Add the keyword to your own calls to action so customers know what to message your business.
EXAMPLE FLOW
Your answerWrite the reply
Your shop linkAdd an HTTPS link
Your collectionCustomer browses
02
Send a clear answer and a useful link.
Give customers an answer and somewhere useful to go.
How this works
Build a sequence of text replies and HTTPS links in the visual editor. Answer a delivery question, explain how to order or point customers to your Waabot shop. You can branch based on the starting DM to make the reply more relevant.
EXAMPLE FLOW
DraftWrite your messages
TestTry a sample DM
PublishWhen you’re ready
03
Test before your customers see it.
Try the conversation before you publish it.
How this works
Try a sample DM in the builder to check keyword matching and the reply path. Save changes as a draft, review the messages and publish when the flow is ready. Editing a draft does not immediately replace the published version.
EXAMPLE FLOW
New DMCustomer needs help
Team handoffPause automation
Personal replyYour team takes over
04
Keep your team in the conversation.
Keep Instagram and WhatsApp conversations in one inbox.
How this works
Add a handoff step when a customer needs help. Manage Instagram and WhatsApp conversations in the same inbox, with channel filters to find each one. Your team can read Instagram messages, reply and take over from automation.
COMING SOON
A comment starts it. A DM continues it.
Invite someone to comment a keyword. Send a private reply with the next step.
Planned feature. Comment triggers are not available yet.
Your business
Love the collection? Comment SHOP.
A customer SHOP
PRIVATE MESSAGE
Thanks for your interest! Here’s a link to explore our collection.
Your shop link ↗PLANNED EXAMPLE
GET CONNECTED
From setup to your first flow.
An eligible Instagram professional account and an active connection are required. Availability depends on the account permissions and connection setup shown in your dashboard.
Create your Waabot account and connect your Instagram professional account.
Choose a DM keyword, write your replies and add any shop or product links.
Test the flow, check your connection status and publish when you are ready.
Common questions
Does this work with a personal Instagram account?+
The connection is designed for Instagram professional accounts. Check your account type and complete the connection steps in Waabot before publishing a flow.
Can a comment trigger an automatic DM?+
Comment-to-DM is coming soon. The planned feature will let a comment keyword start a private message. Today, Instagram flows start from incoming DM keywords; comment and story-specific triggers are not yet supported.
Can a flow ask questions and wait for new answers?+
Instagram flows support text replies, links, conditions on the starting DM and team handoff. They do not currently pause to collect new answers. Hand the conversation to your team for a longer exchange.
Will connecting import all my old Instagram messages?+
Earlier message history is not imported. The inbox handles conversations received through the connected account after setup.
Connect the conversation to your shop.
Give customers a place to see products, order and pay. Use the channels that fit your business.
A comment starts it.
A DM continues it.
Invite someone to comment a keyword. Send a private reply with the next step.
Planned feature. Comment triggers are not available yet.
Love the collection? Comment SHOP.
Thanks for your interest! Here’s a link to explore our collection.
Your shop link ↗PLANNED EXAMPLE